Post by account_disabled on Feb 22, 2024 5:26:50 GMT -5
There are plenty of reasons to consider the Balanced Scorecard (BSC) the nerve center of any Business Intelligence environment , and more specifically as the backbone of the development of any corporate strategy. Base field for the monitoring of key operations, the consideration of the CMI as an eminently strategic management tool , although correct, can hide certain nuances of great importance in the performance of its functions; for example, its importance as a knowledge management tool . We know that one of the functions of the CMI is to support decision-making with data and information relevant to the development of corporate strategy. Good. So, and although it is not mentioned so often, we implicitly accept that between the management of data and information, and the subsequent decision making, there is an unavoidable step: obtaining knowledge , a key piece in the gears of business intelligence. business. Knowledge that can feed, in turn and in different formats, documentation funds such as libraries, newspaper archives and media libraries of different kinds; documentary collections that, of course, when they acquire a certain size must also be correctly managed so that the knowledge they contain is used in the future.
The importance of the Dashboard in document management There is a saying in the area of document management that perfectly illustrates the need to have good file management: " a poorly filed document is a lost document ." Lost knowledge, after all. Given the growing volume of documents that make up the knowledge bases of any institution or company, document management (or what is the same in this case, knowledge management ) becomes a critical issue . A question that requires undoing the path taken to form any fund, extracting relevant data and information from it that must, again, be structured and managed to generate a new type of knowledge, something very similar to what we could call Chinese Student Phone Number List knowledge of knowledge . It is not surprising, therefore, that more and more departments, institutions and organizations in charge of properly managing libraries, documentary collections and knowledge archives resort to Business Intelligence tools to fulfill their mission. And among these tools, without a doubt, the CMI occupies a prominent place . Design of the CMI for the management of libraries and documentary collections Essentially, the design and implementation of a Balanced Scorecard to monitor library and documentation operations maintains great similarities with the design of a BSC for any other corporate or business activity : First of all , it is necessary to define the vision and mission of the organization to which all its members, especially directors and managers, must commit. After that, a strategy must be designed , specifying specific objectives and achievable goals.
Once the vision and strategy are in place, the most appropriate KPI indicators must be selected . We must not forget that the selection of key performance indicators is a fundamental task for the correct monitoring of processes and activities critical to the development of the strategy , a key issue when facing challenges and taking advantage of new growth opportunities. In library science and document management, the consideration of the 4 perspectives of the CMI also makes it possible to make visible the main challenges to be faced: Client or user perspective : in a scenario of growing competition (also in the management of documentary collections), the image of the organization and user satisfaction are key aspects to consider. Financial perspective : one of the major difficulties that libraries, archives and documentation funds currently face are related to their financing. Attracting new sponsors and investors should be high on the agenda of any records and archives manager. Internal processes perspective : allows us to deal with one of the greatest risks facing archival activity, stagnation. The renewal and constant updating of knowledge requires the provision of processes and activities that guarantee a correct rotation of bibliography and collections, and optimal accessibility to them. Growth and learning perspective : proposing, carrying out and evaluating activities related to the main mission of the organization or the archive department is essential to achieve growth and expand its influence on the self of any organization, or among the public to which its services are offered. services. From the consideration of activities from this perspective, proposals can arise such as the organization of reading circles, the provision of classrooms for cooperative work, the organization of children's events... everything that promotes growth, an expansion of one's own activities. of the managing body and that, at the same time, lends itself to being monitored by the CMI. To expand this information, we recommend the free guide 12 keys to defining a Balanced Scorecard , with basic and advanced information to design and implement a BSC in any environment, also (of course) in document management and library environments.
The importance of the Dashboard in document management There is a saying in the area of document management that perfectly illustrates the need to have good file management: " a poorly filed document is a lost document ." Lost knowledge, after all. Given the growing volume of documents that make up the knowledge bases of any institution or company, document management (or what is the same in this case, knowledge management ) becomes a critical issue . A question that requires undoing the path taken to form any fund, extracting relevant data and information from it that must, again, be structured and managed to generate a new type of knowledge, something very similar to what we could call Chinese Student Phone Number List knowledge of knowledge . It is not surprising, therefore, that more and more departments, institutions and organizations in charge of properly managing libraries, documentary collections and knowledge archives resort to Business Intelligence tools to fulfill their mission. And among these tools, without a doubt, the CMI occupies a prominent place . Design of the CMI for the management of libraries and documentary collections Essentially, the design and implementation of a Balanced Scorecard to monitor library and documentation operations maintains great similarities with the design of a BSC for any other corporate or business activity : First of all , it is necessary to define the vision and mission of the organization to which all its members, especially directors and managers, must commit. After that, a strategy must be designed , specifying specific objectives and achievable goals.
Once the vision and strategy are in place, the most appropriate KPI indicators must be selected . We must not forget that the selection of key performance indicators is a fundamental task for the correct monitoring of processes and activities critical to the development of the strategy , a key issue when facing challenges and taking advantage of new growth opportunities. In library science and document management, the consideration of the 4 perspectives of the CMI also makes it possible to make visible the main challenges to be faced: Client or user perspective : in a scenario of growing competition (also in the management of documentary collections), the image of the organization and user satisfaction are key aspects to consider. Financial perspective : one of the major difficulties that libraries, archives and documentation funds currently face are related to their financing. Attracting new sponsors and investors should be high on the agenda of any records and archives manager. Internal processes perspective : allows us to deal with one of the greatest risks facing archival activity, stagnation. The renewal and constant updating of knowledge requires the provision of processes and activities that guarantee a correct rotation of bibliography and collections, and optimal accessibility to them. Growth and learning perspective : proposing, carrying out and evaluating activities related to the main mission of the organization or the archive department is essential to achieve growth and expand its influence on the self of any organization, or among the public to which its services are offered. services. From the consideration of activities from this perspective, proposals can arise such as the organization of reading circles, the provision of classrooms for cooperative work, the organization of children's events... everything that promotes growth, an expansion of one's own activities. of the managing body and that, at the same time, lends itself to being monitored by the CMI. To expand this information, we recommend the free guide 12 keys to defining a Balanced Scorecard , with basic and advanced information to design and implement a BSC in any environment, also (of course) in document management and library environments.