Post by account_disabled on Apr 30, 2024 6:00:28 GMT -5
A great advantage of chatbots, especially on Black Friday, is that they are like a new, uninterrupted customer relationship channel, with no time restrictions or waiting time. In other words, if you want to differentiate yourself from the competition and guarantee sales, offering the convenience so that the customer can speak to your company at any time, whatever is best for them, should be one of your main priorities. And with chatbots, you can support your customers 24/7. Process automation When we talk about Black Friday, process automation allows you to leave your human teams focusing on more strategic and complex tasks, controlling the time spent on certain activities and increasing productivity. The result is a customer who feels heard about their needs and a company that optimizes the work of its employees.
Thus, 76% of respondents say they communicate with companies through the tool and 52% buy products and services through the app. Regarding user preferences, 75% of respondents consider that answering questions and/or asking for information are the most appropriate purposes for communicating with a company via WhatsApp. Soon after comes technical support, for 63%, and receiving promotions via Architectural Services Email List WhatsApp, cited by 53%. Data from Opinion Box demonstrates the popularity of the platform, which has only grown in the last year and has become even more used, both by companies and consumers. In this sense, it appears to be the ideal platform for communicating with customers and, therefore, integrating with a chatbot. And we need to take this into account when thinking about a Black Friday strategy.
ChatGuru's WhatsApp chatbot makes communication personalized and optimized, in addition to providing a better experience for customers. All this while collecting important data that can support the creation of strategies. Our technology is capable of helping to improve the workflow of sales and service teams, resulting in increased conversions and brand loyalty. Taking advantage of users' familiarity with the platform, ChatGuru bots can be customized according to your company's needs and cover a wide variety of use cases, from customer service to sales strategies, but always with characteristics related to instantaneity and availability. The intention is to offer your customers an efficient and reliable space in order to improve the experience, increase customer engagement and drive business.
Thus, 76% of respondents say they communicate with companies through the tool and 52% buy products and services through the app. Regarding user preferences, 75% of respondents consider that answering questions and/or asking for information are the most appropriate purposes for communicating with a company via WhatsApp. Soon after comes technical support, for 63%, and receiving promotions via Architectural Services Email List WhatsApp, cited by 53%. Data from Opinion Box demonstrates the popularity of the platform, which has only grown in the last year and has become even more used, both by companies and consumers. In this sense, it appears to be the ideal platform for communicating with customers and, therefore, integrating with a chatbot. And we need to take this into account when thinking about a Black Friday strategy.
ChatGuru's WhatsApp chatbot makes communication personalized and optimized, in addition to providing a better experience for customers. All this while collecting important data that can support the creation of strategies. Our technology is capable of helping to improve the workflow of sales and service teams, resulting in increased conversions and brand loyalty. Taking advantage of users' familiarity with the platform, ChatGuru bots can be customized according to your company's needs and cover a wide variety of use cases, from customer service to sales strategies, but always with characteristics related to instantaneity and availability. The intention is to offer your customers an efficient and reliable space in order to improve the experience, increase customer engagement and drive business.